We do not sell your information to anyone. We treat all information about you or your computer in strict commercial confidence.
If you have questions or concerns regarding this statement, you should first contact tour office by emailing This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
As a security company, we understand the need for you to maintain control over your personal data when using the Internet. This statement provides the following information for you:
- What information we collect
- How we use the information
- With whom we share the information
- How you can opt-in to or opt-out of data collection and use
- Our policy on correcting and updating personally identifiable information
- Our policy on deleting or deactivating your name from our database
What Information We Collect
We collect and store some or all of the following information about our users: name; email address; IP Address; contact telephone number(s), billing information, such as address, and phone number. We also receive and may store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies" and we obtain certain types of information when your Web browser accesses www.pcrelief.com.au. We may combine the information you submit under your account with other information from other pcrelief Services or third parties in order to improve the quality of our services and provide you with a better experience.
In order to tailor our subsequent communications to you and continuously improve our products and services (including registration), we may also ask you to provide us with information regarding your personal or professional interests, experience with our products, and more detailed contact preferences.
On-Line Applications
We may also employ certain applications, such as the various components of PC Relief Services, to retrieve information about your computer system to assist us in the provision and support of Services that you have chosen to subscribe to or use. This information is essential to enable us to provide you with quality service; and for this reason, there is no opt-out available for this information collection.
Use of Data
PC Relief uses your information to better understand your needs, provide you with the Services you have requested and provide you with better service. We may use your information to help you complete a transaction (including fulfilment of orders and promotional offers), to communicate back to you, to inform you of and update you on Services and benefits, to personalise our Web sites for you, to provide you Services and to manage and renew your subscription(s).
Your Credit Card details
When you make a purchase from PC Relief, you may be asked for credit card details in order to pay for services. PC Relief does not receive your credit card details, instead, we use a third party provider of these services. We use third party providers because we believe that a merchant derives unfair advantage when the merchant retains your credit card details, and we disagree with such practises on ethical grounds.
Use of Your Email Address
If you provide us with your email address when you register as a customer or make a purchase from us, we or our trusted business partners may send you email with recommendations or notices of new products, prices, and services. This email may include paid advertisements from one or more of our trusted business partners. At the time you receive a confirmation of purchase or registration, you will be given the opportunity to opt into or out of such communications. If you do not initially choose to opt out, you may still block future email of this type, simply by following the unsubscribe instructions that accompany all such communications.
Separately, we send service notifications via email to keep you informed about the status of your Service, orders or accounts; and to provide updates, upgrades, security alerts, security information and technical notices. These messages are essential to the maintenance of your subscription and the functionality of our Services. Therefore there is no opt-out available for service notifications and these messages cannot be blocked.
More information on third parties with whom we may share your information is provided below under "Special Relationships."
Special Relationships
PC Relief has a number of relationships with vendors with whom we may share your personal information for the purpose of providing a service, fulfilling an order or completing a transaction. For example, we use certain vendors for the purpose of providing credit card transaction and check processing services. These vendors verify your purchase information, such as credit card number or checking account number, and authorise your transaction. In doing so, these vendors have access to data about users, but they are prohibited from using this information for any other purpose.
PayPal
Located in San Jose, California, PayPal was founded in 1998 and was acquired by eBay in 2002. PayPal undertakes all on-line purchases on behalf of PC Relief (ITsManaged Pty. Ltd).
The information shared between PC Relief and vendors is processed only for the purpose of performing contractual obligations, and no processing activity will be carried out by PC Relief without prior notice to users, and where necessary, with users' consent. PC Relief hereby expressly disclaims any liability for the data processing activities of the vendors above specified, which will act as independent data processing Controllers. Please read carefully such vendors' Privacy Policies before providing your personal data.Links
Our site contains links to other Web sites. Please note that when you click on one of these links, you are 'clicking' to another Web site. As PC Relief does not accept liability for misuse of any information by any Web site controller to which we may link, we encourage you to read the privacy statements of these linked sites, as their privacy policies may differ from ours.
If you choose to take advantage of an offer from one of our trusted business partners, you may be providing information to such partner directly. We encourage you to review the privacy statements of such partners, as their policies may differ from ours.
Cookies
PC Relief uses software tags called "cookies" to identify customers when they visit our site. Cookies are used to remember user preferences and maximise performance of our services. Additionally, cookies help us to identify returning users so that we don't ask them to enter their email and password with every visit. The information we collect with cookies is not sold, rented, or shared with any outside parties. We also ask that you fill in your first name and last name in a box so that our customer support services can identify and assist you in case of login problems. We cannot provide subscription services to users who do not give their consent to the data processing carried out through cookies or whose browsers are set to reject all cookies.
PC Relief may use an ad server for the serving and/or targeting of ads, promotions and other marketing messages. Cookies may be used to control the type and/or frequency of ads, promotions or other marketing messages the customer views.
We may also use third-party advertising companies to serve ads on our site. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is non-personal and anonymous.
Feedback
We collect user feedback, and we cull testimonials that appear on the site, but only after we have duly informed and obtained permission from the senders. We also post surveys on our site to better understand our user population. These surveys are voluntary and anonymous, and the results are statistically aggregated so that no personal information can be associated with survey results. To the extent you provide any comments or suggestions to PC Relief, PC Relief shall have the right to retain and use any such comments or suggestions regarding the Services in current or future Services, without further compensation to you or further approval by you.
Access/Correct/Update/Delete User Information
Users can access, update, correct, or delete most of their personal information held by PC Relief by clicking on the "My Account" link, by contacting Customer Support as per our contact information on the PC Relief Website. Users may have all of their personal information deleted or cancel their accounts entirely by contacting Customer Support. We will respond to your request as quickly as possible, and in no event longer than 30 days from receipt of your request.
Information Security
All information gathered on the site is stored and maintained in secure facilities that limit access to authorised personnel only. The PC Relief web sites are regularly tested for security breaches to ensure that all information collected is secure from unauthorised viewing. Personal customer information is protected in transit via HTTPS and SSL security and where PC Relief on-line services are used using SSH2 encryption.
Retention of Information
PC Relief will keep personal information of its users for as long as they are registered subscribers or users of our products, and for a reasonable time thereafter.
Legal Disclaimer
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process.
Changes to this Privacy Policy
We may update this policy at any time by simply posting such addition or modification on the Web Site. If at any point we decide to use personally identifiable information in a manner materially different from that stated at the time it was collected, we will notify users by way of an e-mail or via a prominent notice on our site.
